Performance Manager

Job description

Performance Manager – Lead, Coach, and Inspire Location: Oxford (OX4 1JH) – Onsite, Mon–Fri, 9–5 Salary: Circa £37k - £42k: Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone’s life? If so, Fedcap wants you to join our mission! Drive Performance. Inspire Success. As a Performance Manager, you’ll lead a high-impact team of Employment Advisers, driving them to exceed targets, deliver meaningful support to jobseekers, and make a lasting difference in your local community. You'll be coaching, motivating, developing, and guiding individuals to deliver exceptional customer service, achieve KPIs, and grow both professionally and personally. This is more than a management role. It’s a chance to lead with purpose . What You'll Be Doing: Lead and develop a team to hit performance, quality, and customer service goals. Use your coaching skills to build a high-performing team through daily support, reviews, and performance management. Inspire through action – prioritising underperformance and unlocking your team's full potential. Foster strong relationshi...