Head of Account Management

Job description

Role: Head of Account Management (North American Market) Location: Old Trafford, Manchester, M16 0PQ Hours: 1pm – 10pm (Monday – Thursday), 1pm – 6pm (Friday) Package: £47,500 base (£75,000 OTE) The Head of Account Management is a senior leadership role responsible for balancing exceptional client outcomes with strong commercial performance across a large part of our North American client portfolio. You will lead, coach and develop a team of Account Managers and Client Partners, taking full ownership of client retention, client growth and service delivery. This role blends strategic leadership with hands-on operational oversight, ensuring that every client interaction reflects PHMG’s commitment to quality, creativity and long-term partnership. As the senior escalation point for your region, you will set clear standards, embed best practice reflecting your expertise/experience and use insight-led decision making to continuously improve client experience and team performance. As a proudly employee-owned business, every colleague at PHMG has a genuine stake in our continued success. This marks an exciting new chapter for the company, with a renewed focus on long-term growth, innovatio...