On-Site IT Service Specialist 80 - 100% (f/m/d)

Job description

Location: Lenzburg, Aargau, Switzerland Job ID: R0121202 Date Posted: 2026-03-10 Company Name: HITACHI ENERGY LTD Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity In your role as an On-site IT Service Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions. How you'll make an impact: Diagnoses and resolves IT-related issues effectively and efficiently Ensures that computers are delivered in a 'ready-to-use' condition for IT users Provides ad-hoc training to users on common IT issues and guides them through self-service tools Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors Identifies and report potential risks that could impact the quality of OSS services Offers support to end u...