Field Application/Technical Support Engineer

Job description

Workload: 100%, Sector : Energy / Natural Gas, Work location: Geneva (Switzerland) Job description: Picarro is looking for a customer-facing Field Application (FAE)/Technical support Engineer (TSE) to become a key member of our Energy Team and contribute to the development in Europe, especially Italy . She or he will have a hands-on approach, a strong technical acuity, and a willingness to drive customer satisfaction. This person will be responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies. She/he will also interface with new customers to organize and carry out field demonstrations and field trials using Picarro’s flagship products at customer sites. Roles and Responsibilities: The Picarro FAE team services our natural gas utility customers providing high quality customer support both on-site and remotely. The FAE will be the primary technical support champion for the customers. The primary responsibilities of the FAE are to provide technical support and support Picarro customers with their field organization. The FAE suppor...