Squad Master/ Senior Customer Journey Expert - Tribe DBCF Business & Wholesale Banking delivery

Job description

Our Domain Goal The domain of Business and Wholesale Banking delivery aims to offer the best possible daily banking products for Business customers covering Self-Employed, Legal Entities, Privalis, Wholesale including Financial Institutions. Our products hold 40% of ING Belgium customer deposits on the balance sheet and are critical for the P&L of our bank. We aim at continuous improvement of customer experience and growth for the bank. Your Role: Squad Master/Customer Journey Expert Daily Banking Business & Wholesale As a Squad Master you manage your squad’s backlog, take the lead in Feature intakes, Daily Stand Up, Sprint Plannings. Together with your Product Lead, you know and own the backlog of requests for changes. You enable in prioritizing backlog as aligned with stakeholders. You actively guard this prioritization in your meet ups with those stakeholders. As a CJE in our domain, you will have end-to-end ownership of key processes of opening and manage accounts for Self Employed and Legal entities for business and wholesale segments. Based on the process, you are responsible for keeping communication channels like ING Today, ing.be, and IRIS up to date. You lead all non-fina...