Dispatcher

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Dispatcher, you will manage key aspects of our day-to-day transit operations (fixed route, on-demand transit) in West Palm Beach, FL. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is a fully in-person position with the expectation that you will be onsite 5 days per week** What You'll Do: - Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues - Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation - Deliver exceptional rider and driver support, representing Via values and building trust in every interaction - Build strong cross-functional relationships across various Via teams and offices and external partners...