Customer Support Liaison Officer

Job description

Your NEXT Opportunity This is an exciting opportunity for a motivated Customer Support person to join our Next Payments team based in Cheltenham. We are looking for an enthusiastic person, someone who displays initiative and a strong desire to contribute and learn. With new product launches, significant customer acquisitions and strong business growth, and recently major tenders, it’s certainly an exciting time to join Next Payments! The Role: This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects. You will apply your previous customer service experience to perform the following principal duties: - Cooperate and liaise with technical team and share information across the organisation. - Perform quality service at first point of contact. - Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders. - Liaising and coordinating with external third-party service providers to resolve issues. - Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolu...