Lead Passenger Service Agent (Bilingual)

Job description

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose: As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed. This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures. What you will be doing: Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information. - Co-ordinate, monitor and support the Passenger Services team. - Assist Passenger Service Agents in their assigned areas to ensure...