Customer Success Representative

Job description

Customer Success Representative (Mid–Senior) Role Summary: We’re looking for a Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform. This role sits at the intersection of technical understanding, customer support, and commercial awareness . Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners. You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations. What You’ll Do: Customer Ownership & Adoption: - Own a portfolio of customers after onboarding and act as their main point of contact - Guide customers through technical adoption, usage patterns, and scaling - Help customers understand and adopt new models, features, and releases - Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders Support, Incidents & Coordination: - Monitor usage, performance, and health signals - Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly - Ensure issues are communicated transpa...