Order Management Specialist

Job description

Order Management Specialist The primary responsibility of this role is to provide customer support through quoting, sourcing, and delivering product/parts quotations. Order Management Specialist Essential Functions/Success Factors: - Prioritizes and manages daily workflow, along with communicating, supporting and collaborating with Order Specialists, Account Managers and Supervisors to ensure internal and external requests and deadlines are met. Employs a “QUOTE TO WIN” strategy around all opportunities and escalates issues appropriately and in a timely manner. - Consistently exhibits exceptional customer service that results in lasting business partnerships. Takes responsibility for overall customer satisfaction, including the direct involvement and coordination of expediting deliveries. Provides consistent service levels and product expertise, while proactively engaging in customer interaction over the phone, including with quotation follow up. - Coordinates the delivery of products by collaborating closely with vendors, engineers, customers, shop, and warehouse personnel. Order Management Specialist Responsibilities: - Source and price designated products/parts for customers - F...