Director, Head of AI Client Solutions

Job description

We are transforming how corporate and institutional clients on board, connect, transact, and grow through our digital channels. We are seeking a senior leader to join us as Head of Client AI Solutions, responsible for shaping and delivering AI-powered solutions across our global client connectivity ecosystem. This role combines AI product innovation, client experience transformation, and commercial delivery, with a focus on embedding intelligent solutions into client on-boarding, APIs, digital platforms, and servicing journeys. You will define how AI enhances every stage of the client lifecycle—making interactions more seamless, predictive, and insight-driven—while driving measurable client and business growth outcomes. - Position Client Connectivity as a market leader in AI-enabled client connectivity within Corporate & Institutional Banking - Define and lead HSBC global strategy for AI-powered client solutions across Global connectivity channels (APIs, host-to-host, digital platforms, portals) - Embed AI capabilities directly into client platforms and APIs to improve usability, integration, and performance - Build a multi-year roadmap integrating AI into onboarding, servicing, an...