Service Delivery Manager

Job description

General Information Press space or enter keys to toggle section visibility Company: Deloitte Business Unit: Technology & Transformation: Primary Location: Zaventem: Field of interest: Technology: Industry Focus: Industry Agnostic: Recruiter: Fang, Ning - ninfang@deloitte.com: Description of the position: Press space or enter keys to toggle section visibility Can’t wait to make an impact on the world? You’re not alone. We strongly believe that data and the intelligent use of it hold a lot of potential for making an impact that matters to our clients, our people and society. Join us in making this impact! Your journey with us: - Act as the primary client contact for high-profile accounts, combining operational ownership with relationship management - Lead and coordinate near- and offshore DevOps / DataOps teams, working in agile delivery models - Own the service roadmap together with platform architects, lead engineers and product owners - Ensure delivery of new requests on time, on budget and on scope, with clear risk and dependency management - Lead the day-to-day operations of your engagement, including: - Overseeing incident handling, escalations and root cause analysis together...