Renewal Account Manager (Contractor)

Job description

ABOUT THE ROLE: The Renewal Account Manager will manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes. This role establishes strong customer relationships, drives customer satisfaction, and documents and closes annual renewals. The Renewal Account Manager is responsible for maintaining accurate renewal data, proactively identifying renewal risk, and contributing to reliable revenue forecasting. The role also leverages AI-enabled tools to improve communication quality, prioritization, and renewal execution. Initial 2-month contract with potential to convert to full-time based on business needs and performance. SPECIFIC RESPONSIBILITIES: - Engage with customers and partners to renew subscription and support revenues - Lead renewal contract negotiations and achieve on-time contract booking - Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements. - Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ - Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarit...