Client Services Manager - Victoria

Job description

Client Services Manager We are a rapidly growing, mid-sized commercial cleaning company with branches in all Australian States and territories. Our mission is to achieve our vision of growth by building on and improving our business systems through a leadership management program in which employees are empowered and from which our clients benefit. This key role involves establishing & managing client relationships & cleaning standards of several sites in the state which will make up your portfolio. To manage, supervise, inspect, and maintain the day-to-day cleaning service requirements of the Client and ensure all contract obligations are met in a manner that maintains the safety and well-being of all staff. In addition, the State Operations Manager is charged with identifying and leveraging opportunities to increase revenue. The main responsibilities of the role will be; - Manage a portfolio of commercial cleaning accounts, ensuring all client needs are met and expectations exceeded. - Serve as the main point of contact for clients, addressing any inquiries, concerns, or issues promptly and effectively. - Conduct regular site inspections to ensure quality standards are maintained...