Shift Lead (Sbarro)

Job description

Key Responsibilities: 1. Leadership & Supervision: - Supervise and manage team members during your shift, ensuring they are performing tasks according to Sbarro's standards. - Lead by example in delivering excellent customer service, maintaining food quality, and ensuring a positive, team-oriented atmosphere. - Assign tasks to team members, ensuring all areas of the restaurant are covered and operations run smoothly. - Provide guidance and support to team members, helping them with challenges or any questions they may have. - Monitor and maintain productivity and ensure that team members are working efficiently. - Motivate and encourage staff to meet operational goals and deliver high-quality service. 2. Customer Service: - Ensure that all customers are greeted promptly and served in a friendly, professional manner. - Address customer complaints or concerns, resolving issues quickly to ensure customer satisfaction. - Monitor the dining area to ensure customer needs are met, and assist in managing customer flow during busy periods. - Maintain the restaurant's standard for guest satisfaction by providing a positive experience for every customer. 3. Food Preparation & Quality Control:...