Technical Support Representative - Diagnostics

Job description

Technical Support Representative - Diagnostics Role location : Zaventem, Belgium: Languages required : German, Dutch and English - fluent Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health, and our technologies help healthcare professionals make critical decisions with confidence. As a Technical Support Representative at Hologic, you will translate this purpose into action. You will be the first point of contact for our customers providing professional, empathetic support over the phone and email, helping to resolve technical and application issues quickly and effectively. You will own a solution to the challenges presented and will engage the relevant expertise when you require additional support. We are looking for people who thrive in a proactive, collaborative environment, have logical mindset, a strong customer focus and ability to learn quickly. KEY RESPONSIBILITIES: - Respond to inbound calls and emails from users of our diagnostic equipment and ask the right questions to understand issues and apply structured, logical troubleshooting - Deliver excellent customer sup...