Customer Experience Engineer (San Francisco)

Job description

Hey! We're Granola 👋 If you haven't already, check out what we're building, and why you should work here. Today, Granola is used at many of the world’s top and fastest-growing companies, including leading enterprises like DoorDash, Gusto, Salesforce. Designed and built in London, Granola now serves a predominantly US customer base. To support that growth, we’ve opened a San Francisco office as the hub for our North American go-to-market efforts. At Granola, we're rethinking what customer support looks like at an AI-native company. Our CX team is highly technical, deeply empowered, and works directly in the codebase. We don't believe in ticket queues and band-aid fixes. We believe in getting to the root cause, shipping the fix, and making the product better in the process. You'll be among our first hires in San Francisco. We're looking for a Customer Experience Engineer who wants to push the boundary of what great technical support looks like. You won't just escalate tickets to our product engineers, you'll work alongside them in improving the product and our own tooling. What you'll do: Own technical escalations . You'll take our more complex tickets that need a deep dive, owning t...