Account Manager, Client Services

Job description

The Account Manager’s primary objective is to provide Transportation Insight’s clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client’s needs to Transportation Insight’s products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. - Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance. - Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. - Conduct monthly client reviews. Review company tools and services available to assigned clients. - The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that...