Lodgement Consultant - Motor Claims

Job description

Motor Claim Lodgement @ Solvd We’re the team that drivers turn to when things go wrong. We make the process smooth, simple, and stress-free. As a Lodgement Consultant, you’ll be the friendly first point of contact, helping kick off the claims journey and making sure everything starts off on the right foot. What you'll be doing: - Taking inbound calls and helping drivers lodge accident claims - Gathering and entering accurate details into our system - Providing clear, friendly updates to customers and fleet managers - Working closely with internal teams to keep claims moving - Helping reduce downtime for vehicles and support drivers through the process What we're looking for: - Great customer service skills and a friendly phone manner - Strong attention to detail - Comfortable using technology and learning new systems - A team player who’s organised and reliable - Keen to learn and grow in a supportive environment - What matters most is your attitude and communication skills. - Experience in motor or home insurance is a bonus! What’s in it for you: - Comprehensive on-the-job training to build your confidence in handling customer enquiries, resolving issues, and navigating our system...