Intake Client Specialist

Job description

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime. Position Responsibilities may include, but not limited to - Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed - Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information - Troubleshoot and resolve account issues as required - Coordinate with internal business partners including but not limited to Logistics, C...