Commercial Operations Specialist - Technical Services

Job description

Technical Services Operations Specialist Oxford / Hybrid | Full‑time | Commercial Operations | Oxford Nanopore Technologies is transforming the way the world explores biology. Our sequencing technology provides real‑time, scalable insights — from portable devices to population‑scale platforms. Our mission is to enable the analysis of any living thing, by anyone, anywhere. We are seeking a Technical Services Operations Specialist to support the operational delivery, optimisation, and continuous improvement of our global Technical Services function, with a strong focus on Salesforce Service Cloud . This role is ideal for someone with hands‑on experience using Salesforce to support technical or customer‑facing teams, who enjoys working with cases, escalations, work orders, and reporting , and wants to play a key role in improving how global service teams operate at scale. About the Role: This is a Salesforce‑centric operational role , supporting how our global Technical Services teams manage technical cases, escalations, work orders, and service performance. You will work closely with Technical Services, Customer Care, Sales, Product, and Systems teams to ensure Salesforce is being us...