Guest Services Representative

Job description

Benefits: - 401(k) - Flexible schedule - Paid time off Job title: Guest Services Representative: Department: Guest Services: Reports to: Guest Services Manager: Level: Hourly: Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary. Requirements: Work experience requirements : • Previous Customer Service experience **For questions regarding this position please call Aaron or Jesse at (402)904-4800. - Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction - Possesses knowledg...