Out of Hours Call Centre Administrator/Agent

Job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future NOTE: This role operates on a 4 on 4 off shift pattern working nights between the hours of 22:00-08:00. This is a working from home opportunity, however applicants must be within a reasonable commute from our Glasgow office (G33 4DB). Role Overview: Act as the main point of customer contact for servicing and responsive maintenance during out-of-hour periods. Handle inbound calls from our customers and engineers, provide customer excellence, front line support, triaging emergencies, logging details on our internal systems and where required escalating issues appropriately. Key Responsibilities: Manage emergency inbound calls from tenant...