DevOps Service Engineer - CCT

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do: - Responsible & Service Owner for Genesys Outbound Call Center Technologies products and services over Windows services - Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service Opex Management, Service Incident Management, Service Problem Management, etc) for corresponding products and services - To ensure the service delivery is meeting the business and operational standards as an operation project leader(OPL) - To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the...