Managing Director-Customer Success (Healthcare)

Job description

About the Role Innovaccer is seeking a proven healthcare leader to serve as Managing Director, Customer Success. This individual will be the senior face of Innovaccer to our provider clients — engaging directly with health system C-suites, representing Innovaccer as a strategic partner, and ensuring delivery of measurable outcomes. The Managing Director, Customer Success will own a book of strategic clients and be accountable for core growth and retention metrics including Committed ARR (CARR), ARR expansion, churn, NPS, and CSAT. The ideal candidate has 20+ years of healthcare provider services experience, including 7–10+ years in customer success or account leadership roles, with credibility at the CFO/COO level. Former CFO/COO experience at a large health system is a plus, but equally important is having served health systems in a role where success depends on knowing how to partner and “serve” the C-suite effectively. This leader will guide a team of Customer Success Leaders — coaching them to be trusted advisors to clients while also rolling up sleeves to teach, mentor, and model best practices. They must also be adept at working with internal global teams across sales, produc...