Principal Solutions Architect for Conversational AI
Humana · US
Become a part of our caring community and help us put health first The Principal Solutions Architect works with user groups to solve business problems with a...
Job description
Become a part of our caring community and help us put health first The Principal Solutions Architect works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. The Principal Solutions Architect provides strategic advice and guidance to functional team(s). Highly skilled with broad, advanced technical experience. Role Summary: The Principal Architect for Conversational AI owns the end-to-end technical architecture for enterprise-grade voice and chat experiences—from NLU/LLM orchestration and dialog policy to integrations, observability, security, and production reliability. You will define standards, reference architectures, and platform patterns that enable multiple product teams to build consistent, safe, scalable conversational journeys across channels. This role blends hands-on systems design with strategic technical leadership: you’ll shape platform direction, guide engineering teams, and ensure solutions meet performance, compliance, and customer experience goals. Key Responsibilities: What You’ll Build / Own (Deliverables) Conversational AI reference architecture (voice + chat) - Enterprise conversatio...