Training and Quality Assurance Specialist

Job description

Training and Quality Assurance Specialist Are you looking for a place where you can bring your ambition? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level. Bring your experience and be empowered to innovate. As a Training and Quality Assurance Specialist on the Neighborly Customer Solutions team, a typical day for you will include: Ensuring that new call center agents have a clear understanding of the company's values and customer service standards, as well as brand procedures and system protocols. Staying updated on product and service offerings to provide accurate and up-to-date information during training sessions. Developing training modules focused on system and product knowledge, selling skills, customer handling techniques, and problem-solving skills, and deliver these to the call center vendor partners for constant training...