Mortgage Loan Servicer

Job description

Position Summary: The Mortgage Loan Servicer 1 will manage mortgage payments, oversee escrow accounts, and provide exceptional customer service. This professional is detail-oriented, an engaged learner, and enjoy working with both customers and numbers while making a meaningful impact by helping our borrowers navigate their mortgage repayment journey. Qualifications: - Post or correct various types of mortgage payments, including current, exception or specialty, and payoff payments accurately. - Insurance and Tax Escrow Management: Review escrow analysis results. Pay property tax installments to appropriate tax authorities. Administer insurance escrow accounts, including canceling PMI and managing hazard, flood, and mortgage insurance payments. Ensuring timely payments and contacting insurance companies regarding payment status, coverage amounts, and documentation needs. Support the borrower through payment changes and questions. Initiate out of season escrow analysis as needed. - Respond to internal and external inquiries, both verbal and written, regarding mortgage servicing activities and general loan questions. - Provide exceptional customer service to borrowers by promptly add...