Enrollment Services Specialist I

Job description

Position Summary The Office of the Vice Provost of Enrollment and Academic Strategic Planning is seeking a Spartan One-Stop (SOS) Solution Specialist to provide an integrated student service experience including financial aid, student accounts, and registrar. The SOS Solution Specialist is positioned to counsel, coach and advise students on inquiries regarding student service needs. This position will provide a progressive, personalized, and simplified student experience through a culture that supports student success and retention, customer service, and student satisfaction. This candidate will have strong skills in communication, customer service, networking, and problem solving. This candidate should be proficient in Microsoft Office Suite and be competent in learning new student service technologies. This will be a hybrid position working both remotely and on campus. Responsibilities: - Provide a first in-class student service experience via various engagement modalities (in-person, online, and by phone). - Counsel, advise, investigate, problem-solve, and resolve inquiries for students, families, faculty, and staff. - Act as a case manager, consider a holistic view of student s...