Premier Support Engineer

Job description

Job Description We are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are able to understand customer needs, anticipate their challenges, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring technical and support expertise to this elite team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support. Responsibilities: You are an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier customers. You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers’ eyes. You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs. You are an outstanding communicator, both written and verbal —...