Pharmacy Technician Senior Representative - VFP - Freedom Fertility - Remote, MA, AZ, or IL

Job description

Village Fertility Pharmacy Group (VFP)—part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group—supports patients on their journey to parenthood through compassionate service and expert clinical support. As a Pharmacy Senior Technician Representative , you will work within our Operations (OPS) Insurance team, supporting insurance claims, prior authorizations, and related workflows. In this senior role, you will lead by example, serve as a subject matter resource, and help ensure high-quality, compliant insurance processing for our patients and clinic partners. Key Responsibilities: Lead the Ops team by example in handling insurance-related tasks, including claims processing, prior authorizations, and issue resolution, while maintaining expected volume and quality. Serve as a subject matter expert for insurance workflows and best practices. Mentor and support new team members, with a focus on insurance procedures. Assist with patient and clinic escalations related to insurance issues. Participate in special projects and process improvement initiatives within insurance operations. Support adherence to Quality Assurance standards, emphasizing in...