Principal IT Solution Delivery - Service Now CSM Delivery Architect

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Itron is seeking an innovative and collaborative ServiceNow Customer Service Management (CSM) Expert to lead the architecture, optimization, and ongoing evolution of our enterprise-wide CSM capabilities. This role serves as the accountable domain owner for ServiceNow CSM, driving a modernized customer engagement ecosystem that supports Itron’s mission and utilities customers worldwide. The ideal candidate brings deep hands-on ServiceNow CSM expertise, strong business process acumen, and the ability to work authentically and agilely across cross‑functional teams—including Customer Success, DevOps, Integration, Security/Compliance, and system implementation partners. This individual will champion customer‑centric solutions, ensure platform alignment to Itron’s strategic vision, and deliver scalable, high‑quality outcomes that strengthen our global support experience. Duties and Responsibilities: - Architect, configure, and optimize ServiceNow Customer Service Management (CSM) capabilities to support a unif...