NOC I Engineer

Job description

The NOC I Engineer is responsible for ensuring that network, Data, Video, Voice, and application environment run at peak performance by detecting and acting on all exceptions and anomalies. Duties / Responsibilities: - Monitor the entire network environment. - Collect performance statistics on the reliability and efficiency of networks. - Create incident tickets for exceptions and manage the lifetime of the incident. - Troubleshoot all level I incidents and escalate to higher levels as needed. - Monitor production network environment using a combination of monitoring tools to ensure availability - Coordinate field router intrusive and non-intrusive testing and repair of circuits - Coordinate onsite dispatch of Telecommunication vendor repair services - Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem - Discover faults and conditions in a proactive manner, and diagnose cause where appropriate and resolve expeditiously - Escalate issues and problems according to procedures and best judgment - Perform periodic health checks of systems - Use judgment and knowledge of networking, systems, and SMS...