Service Desk Technician

Job description

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com. Service Desk Technician Position Summary The primary purpose of this job is to provide help desk support for all users. The technician will be responsible for help desk phone and email routing, ticket escalation, and will support the Help Desk ticketing system. Includes troubleshooting and repairing hardware and software issues as well as doing research on issues as needed. This includes troubleshooting printers, computer, hardware, and software issues as well as ordering, staging, and installing new printers and computers as needed. Installs, troubleshoots, repairs, and replaces VOIP phones and mobile devices. Basic network troubleshooting and repair. Creating and inst...