Part-Time Service Desk - Weekends

Job description

Part time Service Desk – Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Saturday and Sunday from 6am to 6pm Essential Functions, Responsibilities & Duties may include, but are not limited to: - Providing answers to general IT-related questions. - Managing the customer’s ticketing queue. - Tier 1-2 troubleshooting. - Solving issues such as password resets, RSA tokens, or PKI certifications. - Notifying users of service disruptions. - Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers. - Provide information to customer logistics for (all equipment which requires inventory transactions when moved or de...