Escalation Specialist, Social Communications and Escalations, YouTube

Job description

Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 7 years of experience in an escalation management role related to journalism, public relations, internal or executive communications. Preferred qualifications: - Experience managing external communications across media types with a focus on public platforms and social media. - Experience in crisis response or escalation management, including copywriting and incident management under timely, strict deadlines. - Experience with strategic negotiations, risk communication, public speaking. - Experience in law enforcement or emergency management. - Familiarity with the urgency of customer impact, and the ability to influence momentum of incident response across multiple teams. - Ability to analyze data, identify trends and present key findings to improve future programs and strategies. About the job: YouTube’s Scaled Communications and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling supp...