Senior Manager, Server Operations

Job description

Responsibilities We are looking for a Senior Manager to join our FDA team! This Senior Manager will manage teams that provide technical support for Windows and Linux servers and the Citrix environment for data center operations. Teams provide 24/7 operations and maintenance as needed. The senior manager drives issue resolution to achieve Service Level Agreements. Directs, establishes, plans, and implements the policies and procedures to support the organization's incident handling and technical support services. The role is a member of the leadership team on a large federal government program. This position is remote, but living in the MD/DC area is a plus for customer interface. Key Responsibilities: - Oversee daily operations of data center server and Citrix support - Lead, mentor, and manage a team of system administrators - Ensure high availability, performance, and reliability of all the Citrix and server environments - Develop and enforce operational procedures, standards, and best practices - Monitor system performance and capacity, plan for scaling and future growth - Coordinate incident response, troubleshooting, and root cause analysis for outages or performance issues -...