Reception and Member Relations Manager - Ludlow House

Job description

The role… The Reception and Member Relations Manager is responsible for guiding the reception team and the end-to-end successful experience of every member and guest who visits or stays in our Houses through the planning, outreach, welcome and engagement during each attendance. The Reception and Member Relations Manager plays a crucial role overseeing the overall management of Club Reception (labour, scheduling, trainings), supervising the floor, employees and employees-guests relations, as well as the relationship between members, operations, membership and member events so that members have the most optimised visit possible and continue to find value and appreciation for their Soho House membership. Their presence around the House will not only host the entire club, but also provide a friendly, fun and professional approach for all members and ensure consistency from check-in to departure. Main Duties: Managing Club Reception: - Hire, train, develop, counsel, evaluate and discipline Club Reception staff, including performance reviews as well as supervise, direct staff to maintain our service standards. - Establish and maintain department operating procedure and manage day-to-day...