Managed Service Desk Engineer

Job description

About ASI Solutions Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships. The Opportunity: We’re seeking a capable Service Desk Engineer – Managed Services to support our diverse client base within a structured, SLA-driven environment. In this role, you’ll confidently manage first-line and developing Level 2 technical issues across Microsoft environments while collaborating closely with senior engineers for escalation and guidance. You’ll contribute to proactive service delivery, strong documentation practices, and a positive customer experience. This is a role for someone who is technically capable, operationally disciplined, and motivated to continue growing within managed services. What You’ll Be Working On: You will deliver timely first and second-level support across Microso...