Technical Services Representative
Vector Security · US
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our te...
Job description
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as our new Technical Services Representative! We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. Summary: As a Technical Services Representative , you will, under general supervision and aided by internal and manufacturer knowledge bases a broad understanding of all security industry technology hardware and software to include but no limited to access, burg, fire, and video. You will also provide timely and accurate support via phone, email, or workflow applications to both internal and external personnel. Identify and provide solutions/tips to resolve common/known technology issues, document items for record, and provide next steps for support resolution. Train end users in proper use of their systems as needed. What You'll Do: Technical Support: - Review, process, and provide basic technical support for all inbound requests. - Create WOs based on technician need and outlined cu...