Technology Help Desk Graduate Assistant (Summer 2026 C91169)
Middlebury College · Monterey, California, US
Provide technical support for both College and Institute communities while serving as a first point of contact for the Middlebury ITS Department. We are seek...
Job description
Provide technical support for both College and Institute communities while serving as a first point of contact for the Middlebury ITS Department. We are seeking up to 2 Graduate Assistants who can start this summer and continue working through the ’26 – ’27 academic year. Requirements: Core Responsibilities: - Resolve technology problems over the phone, in person, and over Zoom - Work with Student Consultants and ITS Staff from the Vermont campus via remote session - Build practical knowledge of operating systems and services by Microsoft, Apple, and Google - Research any issues not resolved on first contact - Document troubleshooting steps taken and escalate within TDX ticketing system - Provide in-person support, delivery/installation of peripherals - Perform onsite office visits when needed - Keep track of inventory and loaner equipment Position Prerequisites: Physical Demands & Working Conditions: May be required to sit for prolonged periods of time. May be required to lift up to 25 lbs - Must have adequate level of technical knowledge and capacity to process information, learn from others, and collaborate with a team - Customer Service experience and strong proficiency in Engl...