FAE Field Application Engineer (m/w/d)

Job description

Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world. Job Description: Main roles: - Act as the primary technical interface between global team of solution engineers, key customers, partners and Engage R&D department - Provide expert guidance on how our products and services can address specific partner and client challenges and requirements - Troubleshoot and resolve technical issues (on-site and remote) - Deliver technical training and workshops to solution engineers, key customers, partners, L2 Support teams - Ensure successful deployment and customer satisfaction - Gather and relay customer feedback to Product Management and R&D - Contribute to technical documentation and knowledge base - Support ne...