Front Desk Representative

Job description

Description The Front Desk Representative warmly welcomes patients, recognizing their role as the first and last point of contact in the office. They manage patient check-ins by collecting co-payments and verifying insurance and demographic information. The role includes balancing daily payments, maintaining a clean and stocked waiting area, and addressing patient walk-in concerns either directly or by directing them to the appropriate team member. They prepare the daily schedule for the endoscopy team, communicates relevant billing information, and strictly adheres to HIPAA confidentiality standards. Job Responsibilities: - Greets patients in a welcoming manner with an understanding that the Front Desk is the first and last impression in the center. - Collects predetermined co-payment and/or balance at check-in from the patient when necessary. - Keeps waiting room and bathroom clean and stocked throughout the day. - Keep front desk tidy and fully stocked at all times. - Keeps accurate and up to date log of all staff, patients, and visitors in the center at all times. - Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or sup...