Workforce Quality and Performance Administrator (925586)

Job description

Company Description The Quality & Performance Administrator plays a critical leadership role in ensuring the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs. This position is responsible for the ongoing review and quality assurance of case files, documentation, and service plans to ensure federal, state, and contract requirements are met. The Administrator oversees performance metrics, anticipates trends through predictive analysis, and guides staff in real-time course corrections to drive successful outcomes for both participants and the organization. Job Description: Essential Duties and Responsibilities: - Conduct regular and systematic monitoring of WIOA case files to ensure: - All eligibility documents are present, valid, signed, and appropriately redacted. - Individual Employment Plans (IEPs) are participant-centered, detailed, and reflect both short- and long-term goals aligned with career pathways. - Measurable skills gains, credentials, and outcomes are properly documented in case management systems. - Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local...