Patient Experience Coach

Job description

Job Details Patient Experience Coach Job Description: The Patient Experience Coach provides professional coaching and consultation to influence hospital and practice leaders, direct care providers and other employees to deliver excellent patient experience. Excellent communication skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership, ability to lead organize and work on multiple initiatives/projects with compromising work. Education: Working on bachelor’s degree and experience in lieu of education - Participate I the development and implementation of projects related to system -wide patient customer experience initiatives (education, patient and family councils, experience design, patient voice technology solutions etc. - Demonstrates expertise to evaluate employee competency and support the hardwiring of standardized processes behaviors and initiatives related to the exceptional patient experience. - Collaborates with unit, physician practice or department leaders to develop monitor improvement and accountability plans. - Influences accountability by validating behaviors, contributing to performance reviews producing patien...