IT Help Desk

Job description

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms. The ideal candidate will be comfortable with in-person onsite support, hardware troubleshooting, and working in a regulated environment. This position is a full time contract-to-hire role fully onsite in Traverse City, Michigan. Qualifications: We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service. - 1-3 years of experience in Help Desk/Desktop support - Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) - Experience with Cisco and/or Juniper networking equipment (direct or support-based) - Exposure to VMware or other virtualized environments is beneficial - Basic troubleshooting knowledge of wired and wireless network connectivity - Han...