Customer Assistance Consultant | Call Centre

Job description

Are you passionate about helping people and delivering outstanding customer experiences? Love working in a fast-paced, supportive environment where no two days are the same? Your next career move starts right here at Phil Gilbert Motor Group! Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles. About the Role: We’re looking for an energetic, customer-first Customer Assistance Consultant to join our friendly team based in Lidcombe. A full-time position, Monday to Friday. You'll be the first point of contact for our valued customers - helping with service bookings, general enquiries, and recall arrangements. Every interaction you have will help make car ownership a breeze! What You’ll Be Doing: - Answer inbound calls and respond to online enquiries with a smile - Schedule maintenance, repairs, and recall appointments - Provide friendly, knowledgeable assistance for sales and service questions - Proactively follow up w...