Principal Service Designer-11-145-Orange County – Center for Applied Research and Innovation

Job description

Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary: The Principal Service Designer leads strategic service and systems design efforts that improve how programs work and how people experience them. This role applies systems thinking and human-centered research to translate insight into real, implemented change that strengthens outcomes for people served and supports frontline teams. The Principal Service Designer partners with leadership, staff, people with lived expertise, service providers, and city agencies to frame complex challenges, align cross-functional teams, and turn insight into actionable service strategies. As a senior contributor on CARI’s interdisciplinary design team, this role helps identify, test, and scale innovative solutions addressing at least one of the Social Work Grand Challenges, with a special early emphasis on homelessness. Sitting at the intersection of design, applied research...