Export Office Associate

Job description

Work Schedule: Monday to Friday 8:00 AM to 5:00 PM The Export Office Associate 1 contributes to the efficient operation of the Export Division by providing administrative support. Export Office Associate 1 performs a range of general and specific office/ clerical tasks that can be easily learned on the job such as filing, copying and collecting documents, answering phones, ordering and distributing supplies, and data entry. Other tasks may include, but are not limited to: maintaining customer records, sorting and distributing incoming/ outgoing mail, and/or receiving phone calls. Job Functions: - Responds to internal and external inquiries concerning shipments and/ or issue resolutions - Review international/ domestic orders to ensure appropriate documentation is submitted to the government to ensure shipment of products. - Follow-up with vendors to ensure product procurements are on time. - Handle customer service functions in a manner that presents the company in the highest possible image, ensuring timely call-backs, expediting customer requests, and order confirmation and verification. - Communicate and correspond with incumbents in Japan to ensure timely shipments of products....