Customer Care for KAM customers

Job description

Company Description We are TIMOCOM – an IT company in the FreightTech sector. As experts in information technology and data analytics, we help our customers achieve their logistics goals by offering intelligent, secure, and simple solutions. Our Marketplace connects more than 55,000 verified companies, which post up to 1,000,000 international freight and vehicle offers every day. Job Description: #ChallengesNeedHeroes! Working in Customer Service, you will provide daily support to our clients. That’s why we are looking for someone who can’t imagine a workday without interacting with people and who values strong relationships, both with customers and within the team. Your tasks include: Customer Care (main area): - Handling customer inquiries and requests in a timely and solution-oriented manner - Providing individualized customer service in line with company standards - Maintaining high availability and responsiveness towards customers - Managing complaints and customer feedback in a professional manner - Supporting customers in ongoing operational and administrative matters - Cooperating with other departments to resolve customer issues - Updating and maintaining customer data in...